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Casino / Gaming Regulations

GAMING REGULATIONS

Hoiana Casino aims to provide patrons with an enjoyable gaming experience.

DO YOU KNOW ?

If you are carrying foreign currencies exceeding USD 5,000 (or equivalent) or exceeding VND 15 million when entering or exiting Vietnam, you are required to make a customs declaration.

For your convenience, to take your winnings out of Vietnam, you can request a “Certificate of Winnings”.

You must provide your membership card to our staff when you play table games and insert your membership card into the electronic gaming machines prior to playing. This will provide us with a record of your gaming activity.

Before leaving the casino, if you require a Certificate of Winnings, you can approach any cashier counters with your passport and the cashier will establish your winnings. The Certificate of Winnings is valid for 30 days from the date of issuance.

Finally, you need to approach the designated Vietnam bank and obtain a Certificate of Cash in order for foreign currency to be taken abroad. The Certificate of Cash is valid for 30 days from the date of issuance.

WHY DO YOU NEED TO PROVIDE
YOUR PERSONAL INFORMATION TO THE CASINO?

The Law on Prevention of Money Laundering in Vietnam requires us to obtain your identification information during opening of accounts and when conducting financial transactions that total, in value, VND 60,000,000 (sixty million) or more in a day.

We can only process your transactions upon obtaining and verifying the below mandatory identifying information:

MM slash DD slash YYYY
Nationality

Hence, please provide your membership card or government issued identification document when performing transactions in the Casino. Please also provide us with an update on the above details when applicable.

If you have any queries, you may also call our hotline at +84 (0) 235 858 8888 or approach Cashier Counters located in the Casino.
Thank you for your attention and we hope you have a wonderful time at Hoiana Casino.

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CARD TIER

ESSENTIAL


PRESTIGE


ELITE


INFINITE

POINTS REQUIRED

Free
Sign up

Free
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600 Premier Points
in 6 months

By Invitation Only

GAMING BENEFITS
Earn additional points to be redeemed for comps, gifts, or gaming credits*** x1x1.5x2.5
Daily Gaming Offer #
 
Special Promotions, Tournaments and Exclusive Events #
 
 
Exclusive Limited Items for Point Redemption #
 
 
Private Gaming Access #
 
 
 
Dedicated Personal Host
 
 
 

DINING, HOTEL, GOLF AND RETAIL BENEFITS
Discounts at Selected Hoiana Resort’s Restaurants, Hotels, and Golf10%10%15% 20%
Member Best Available Rate for Hotel Stays and Golf
Complimentary Dining #*
 
Complimentary Hotel Accommodation #
 
Complimentary Room Upgrade**
 
 
Priority Seating at All Casino Restaurants
 
 
 
Complimentary Spa Services #**
 
 
 
Guaranteed Hotel Stays
 
 
 

TRANSPORTATION BENEFITS
FREE Parking
FREE Shuttle Bus Services**
FREE Valet Parking
 
Complimentary Limousine Services #
 
 
 
 
PRIORITY AND EXCLUSIVE BENEFITS
SMS Birthday Offer
Birthday Gift #
 
Personalised Limousine Services #
 
 
Personalised Concierge Services
 
 
 
Premium Invitational Events
 
 
 
Exclusive Gaming Lounge
 
 
 

*Selected Outlets Only
**Subject to Availability

***Applicable to Gaming Earning Only
#Subject to Rated Play

 

MEMBERSHIP LEVEL

GAMING BENEFITS

Earn additional points to be redeemed for comps, gifts, or gaming credits***

x1

Daily Gaming Offer #

Special Promotions, Tournaments and Exclusive Events#

-

Exclusive Limited Items for Point Redemption#

-

Private Gaming Access#

-

Dedicated Personal Host

-

ENTERTAINMENT, DINING, HOTEL, GOLF AND RETAIL BENEFITS

Discounts at Selected Hoiana Resort's Restaurants, Hotels, and Golf

10%

Member Best Available Rate for Hotel Stays and Golf

Complimentary Dining #*

Complimentary Hotel Accommodation #

Complimentary Room Upgrade**

-

Priority Seating at All Casino Restaurants

-

Complimentary Spa Services #**

-

Guaranteed Hotel Stays

-

TRANSPORTATION BENEFITS

FREE Parking

FREE Shuttle Bus Services**

FREE Valet Parking

Complimentary Limousine Services #

-

PRIORITY AND EXCLUSIVE BENEFITS

SMS Birthday Offer

Birthday Gift #

Personalised Limousine Services #

-

Personalised Concierge Services

-

Premium Invitational Events

-

Exclusive Gaming Lounge

-

GAMING BENEFITS

Earn additional points to be redeemed for comps, gifts, or gaming credits***

-

Daily Gaming Offer #

-

Special Promotions, Tournaments and Exclusive Events #

-

Exclusive Limited Items for Point Redemption #

-

Private Gaming Access #

-

Dedicated Personal Host

-

ENTERTAINMENT, DINING, HOTEL, GOLF AND RETAIL BENEFITS

Discounts at Selected Hoiana Resort's Restaurants, Hotels, and Golf

10%

Member Best Available Rate for Hotel Stays and Golf

Complimentary Dining #*

-

Complimentary Hotel Accommodation #

-

Complimentary Room Upgrade**

-

Priority Seating at All Casino Restaurants

-

Complimentary Spa Services #**

-

Guaranteed Hotel Stays

-

TRANSPORTATION BENEFITS

FREE Parking

FREE Shuttle Bus Services**

FREE Valet Parking

-

Complimentary Limousine Services #

-

PRIORITY AND EXCLUSIVE BENEFITS

SMS Birthday Offer

Birthday Gift #

-

Personalised Limousine Services #

-

Personalised Concierge Services

-

Premium Invitational Events

-

Exclusive Gaming Lounge

-