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Casino / Gaming Responsibility

GAMING RESPONSIBILITY

Hoiana Casino aims to provide patrons with an enjoyable gaming experience.

OUR COMMITMENT TO OUR PATRONS

We are committed to ensure regulatory compliance with all applicable laws and regulations and support collaboration with the government, responsible gaming bodies and the community.

At Hoiana, we encourage our patrons to make responsible decisions about gaming to enhance the gaming journey for themselves and other patrons.

GAMING RESPONSIBILITY

  1. Understand the potential risk of gaming
  2. Establish a comfortable spending limit.
  3. Set a time limit for gaming.
  4. Do not play when upset or stressed.
  5. Use money set aside for gaming.
  6. Take frequent breaks.
  7. Do not chase losses.
  8. Limit alcohol consumption.
  9. Do not borrow money to play.
  10. Do not use gaming as a way to make money.

AGE RESTRICTION

As a socially responsible corporation, Hoiana is committed to keeping persons under the age of 18 out of all gaming areas and preventing persons under the age of 18 from playing at Hoiana Casino.

RESPONSIBLE GAMING ASSISTANCE

Patrons can approach any Casino Security Officer for assistance regarding Responsible Gaming.

For any further information, please email the Responsible Gaming Team at [email protected]

KNOW YOUR LIMITS

Stay in Control | Play Smart | Set Your Limits

FIND HELP

If gaming no longer feels like fun, seek support to take control of your gaming.

SELF-EXCLUSION

Self-exclusion is a voluntary service available to patrons who wish to apply for self-exclusion from entering the casino. The program is free and confidential.

BOOK YOUR STAY

Please select the hotel

CARD TIER

ESSENTIAL


PRESTIGE


ELITE


INFINITE

POINTS REQUIRED

Free
Sign up

Free
Sign up

600 Premier Points
in 6 months

By Invitation Only

GAMING BENEFITS
Earn additional points to be redeemed for comps, gifts, or gaming credits*** x1x1.5x2.5
Daily Gaming Offer #
 
Special Promotions, Tournaments and Exclusive Events #
 
 
Exclusive Limited Items for Point Redemption #
 
 
Private Gaming Access #
 
 
 
Dedicated Personal Host
 
 
 

DINING, HOTEL, GOLF AND RETAIL BENEFITS
Discounts at Selected Hoiana Resort’s Restaurants, Hotels, and Golf10%10%15% 20%
Member Best Available Rate for Hotel Stays and Golf
Complimentary Dining #*
 
Complimentary Hotel Accommodation #
 
Complimentary Room Upgrade**
 
 
Priority Seating at All Casino Restaurants
 
 
 
Complimentary Spa Services #**
 
 
 
Guaranteed Hotel Stays
 
 
 

TRANSPORTATION BENEFITS
FREE Parking
FREE Shuttle Bus Services**
FREE Valet Parking
 
Complimentary Limousine Services #
 
 
 
 
PRIORITY AND EXCLUSIVE BENEFITS
SMS Birthday Offer
Birthday Gift #
 
Personalised Limousine Services #
 
 
Personalised Concierge Services
 
 
 
Premium Invitational Events
 
 
 
Exclusive Gaming Lounge
 
 
 

*Selected Outlets Only
**Subject to Availability

***Applicable to Gaming Earning Only
#Subject to Rated Play

 

MEMBERSHIP LEVEL

GAMING BENEFITS

Earn additional points to be redeemed for comps, gifts, or gaming credits***

x1

Daily Gaming Offer #

Special Promotions, Tournaments and Exclusive Events#

-

Exclusive Limited Items for Point Redemption#

-

Private Gaming Access#

-

Dedicated Personal Host

-

ENTERTAINMENT, DINING, HOTEL, GOLF AND RETAIL BENEFITS

Discounts at Selected Hoiana Resort's Restaurants, Hotels, and Golf

10%

Member Best Available Rate for Hotel Stays and Golf

Complimentary Dining #*

Complimentary Hotel Accommodation #

Complimentary Room Upgrade**

-

Priority Seating at All Casino Restaurants

-

Complimentary Spa Services #**

-

Guaranteed Hotel Stays

-

TRANSPORTATION BENEFITS

FREE Parking

FREE Shuttle Bus Services**

FREE Valet Parking

Complimentary Limousine Services #

-

PRIORITY AND EXCLUSIVE BENEFITS

SMS Birthday Offer

Birthday Gift #

Personalised Limousine Services #

-

Personalised Concierge Services

-

Premium Invitational Events

-

Exclusive Gaming Lounge

-

GAMING BENEFITS

Earn additional points to be redeemed for comps, gifts, or gaming credits***

-

Daily Gaming Offer #

-

Special Promotions, Tournaments and Exclusive Events #

-

Exclusive Limited Items for Point Redemption #

-

Private Gaming Access #

-

Dedicated Personal Host

-

ENTERTAINMENT, DINING, HOTEL, GOLF AND RETAIL BENEFITS

Discounts at Selected Hoiana Resort's Restaurants, Hotels, and Golf

10%

Member Best Available Rate for Hotel Stays and Golf

Complimentary Dining #*

-

Complimentary Hotel Accommodation #

-

Complimentary Room Upgrade**

-

Priority Seating at All Casino Restaurants

-

Complimentary Spa Services #**

-

Guaranteed Hotel Stays

-

TRANSPORTATION BENEFITS

FREE Parking

FREE Shuttle Bus Services**

FREE Valet Parking

-

Complimentary Limousine Services #

-

PRIORITY AND EXCLUSIVE BENEFITS

SMS Birthday Offer

Birthday Gift #

-

Personalised Limousine Services #

-

Personalised Concierge Services

-

Premium Invitational Events

-

Exclusive Gaming Lounge

-