보상

Q: HoianaRewards란 무엇인가요?

A: HoianaRewards는 호이아나 리조트 & 골프에서의 경험을 더욱특별하게 만들어 드리는 저희 대표 로열티 프로그램입니다. 회원은 숙박, 식사, 쇼핑, 골프, 엔터테인먼트 이용, 카지노 플레이 시 리워즈포인트를 적립할 수 있습니다. 적립된 리워즈 포인트는 참여 매장에서 사용 가능하며, 회원은 독점적인 혜택과등급별 보상을 누릴 수 있습니다.

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Q1: 리워즈 포인트는 어떻게 적립하나요?

A: 호이아나 리워즈 카드를 게임, 숙박, 식사, 쇼핑, 골프, 스파, 엔터테인먼트 등 해당 거래 시 제시하면 리워즈 포인트를 적립할 수 있습니다.

리워즈 포인트는 현금 또는 신용카드로 전액 결제한 경우에만 적립됩니다. 바우처 등 다른 결제 수단을 포함한 분할 결제 건은 포인트 적립 대상에서 제외됩니다. 또한, 리조트 바우처 사용 거래나 프로모션 할인 거래도 포인트 적립 대상이 아닙니다.

호텔 숙박에 대한 리워드 포인트는 호이아나 웹사이트, 예약 센터 또는 직접 방문을 통해 예약한 경우에만 적립됩니다.

베트남 법규에 따라, 알코올 도수(ABV) 15% 이상인 주류는 포인트 적립 대상에서 제외됩니다.

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Q2: 리워즈 포인트는 어디에서 사용할 수 있나요?

A: 리워즈 포인트는 호이아나 리조트 & 골프 내 참여 매장들에서 사용하실 수 있으며, 호텔 숙박, 식사, 쇼핑, 스파, 골프, 엔터테인먼트 시설, 그리고 게임 이용에도 사용할 수 있습니다.

베트남 법규에 따라, 알코올 도수(ABV) 15% 이상인 주류는 포인트 사용 대상에서 제외됩니다.

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Q3: 리워즈 포인트는 유효기간이 있나요?

A: 리워즈 포인트는 적립된 날짜로부터 최대 2년간 유효하며, 유효기간은 적립 방식에 따라 다를 수 있습니다.

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Q4: 만료된 리워즈 포인트를 복구할 수 있나요?

A: 아니요, 이미 만료된 리워즈 포인트는 복구할 수 없습니다.

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Q5: 리워즈 포인트를 양도하거나 다른 사람이 제 카드를 사용할 수 있나요?

A: 리워즈 포인트는 양도할 수 없으며, 카드는 등록된 회원만 사용하고 혜택을 받을 수 있습니다.

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Q6: 분할 결제(예: 현금 + 리워즈 포인트) 시에도 리워즈 포인트를 적립할 수 있나요?

A: 리워즈 포인트는 현금과 리워즈 포인트 등의 분할 결제 거래에 대해서는 적립되지 않습니다. 리워즈 포인트를 적립하려면 거래가 현금 또는 신용카드로 전액 결제되어야 합니다. 또한, 프로모션 할인이나 리조트 바우처를 이용한 거래도 포인트 적립 대상이 아닙니다.

베트남 법규에 따라, 알코올 도수(ABV) 15% 이상인 주류는 포인트 적립 대상에서 제외됩니다.

Q1: 어떻게 하면 카드 등급 업그레이드를 받을 수 있나요?

A: 필요한 상태 포인트(Status Points)를 충족하면 카드가 자동으로 업그레이드됩니다. 업그레이드된 카드는 어느 리워즈 카운터에서나 수령하실 수 있습니다.

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Q2: 카드 등급이 업그레이드되면 리워즈 포인트도 이전되나요?

A: 업그레이드 후에도 적립된 모든 리워즈 포인트는 회원님의 계정에 그대로 유지됩니다.

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Q3: 카드 등급 조건을 충족하지 못하면 어떻게 되나요?

A: 가입일 또는 마지막 업그레이드일로부터 12개월의 회원 등급 유지기간이 종료될 때, 등급 조건을 충족하지 못하면 회원 등급이 한 단계 하향 조정될 수 있습니다.

Q1: 상태 포인트(Status Points)란 무엇인가요?

A: 상태 포인트는 회원님의 등급(예: Explorer, Voyager 등)을 결정하며, 등급 평가를 위해서만 사용됩니다.

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Q2: 상태 포인트(Status Points)와 리워즈 포인트(Rewards Points)는 어떻게 다른가요?

A: 리워즈 포인트는 사용할 수 있지만, 상태 포인트는 사용할 수 없습니다. 상태 포인트는 매년 초기화됩니다.

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Q3: 상태 포인트는 어떻게 적립하나요?

A:

• Hoiana Rewards(게임용) 회원은 게임 이용을 통해서만 상태 포인트를 적립할 수 있습니다.

• Hoiana Lifestyle(비게임용) 회원은 숙박, 식사, 쇼핑, 골프, 엔터테인먼트 등 비게임 지출을 통해 상태 포인트를 적립할 수 있습니다.

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Q: Hoiana Rewards의 혜택과 특전은 누가 이용할 수 있나요?

A: 회원전용 특전은 최근 12개월 이내에 상태 포인트를 적립한 자격 있는 회원에게만 제공됩니다. 이러한 혜택은 반드시 회원 본인 명의로 예약해야 하며, 회원이 객실에 실제 투숙하고 예약이 확정된 경우에만 유효합니다. 모든 혜택은 양도할 수 없습니다.

Q1: 리워즈 포인트 잔액과 등급 상태는 어떻게 확인할 수 있나요?

A: 가까운 리워즈 키오스크를 방문하시거나 리워즈 카운터에 문의해 주세요.

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Q2: 개인 정보를 어떻게 수정할 수 있나요?

A: 유효한 신분증을 지참하시고, 어느 리워즈 카운터에서든 정보를 수정하실 수 있습니다.

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Q3: PIN 번호를 어떻게 재설정하나요?

A: 리워즈 카운터를 방문하여 유효한 신분증을 제시하면 계정 PIN 번호를 재설정할 수 있습니다.

Q: 호이아나 리워즈 참여 매장 목록은 어디에서 확인할 수 있나요?

A: 호이아나 리워즈 참여 매장 목록은 웹사이트에서 확인하시거나, 호이아나 리워즈 카운터에 문의, 멤버십 핫라인으로 연락하시면 최신 명단을 안내받으실 수 있습니다.

추가 도움이 필요하시면 멤버십 핫라인으로 연락하시거나 리조트 내 모든 호이아나 리워즈 카운터를 방문해 주세요.

TERMS AND CONDITIONS TO BE A MEMBER of HOIANA REWARDS MEMBERSHIP PROGRAM

1. Individuals aged fifteen (15) and above are eligible to apply for Hoiana Rewards Membership (the “Membership”). Notwithstanding the foregoing, Applicants must be at least eighteen (18) years of age to qualify for a gaming membership. Entry to the casino is subject to additional conditions issued by Hoi An South Development Ltd (“HOIANA”) and in accordance with applicable laws and regulations of Vietnam. Only members holding a Club Card or those in the Navigator, Explorer, Voyager, or Envoy tiers are eligible for casino access.

2. The application for Membership is subject to approval of HOIANA at its absolute discretion. Upon approval, the Applicant will be accepted as a member of the program (the “Member”) and be issued with a Membership Card for identification and participation purposes (the “Card”).

3. The Applicant hereby represents and warrants that all personal information, data and documents provided by him/her to this application (the “Personal Data”) are accurate, sufficient and valid. In the event of any changes or updates to Personal Data, the Member is required to notify HOIANA of any such changes or updates either in writing or in person at the Hoiana Rewards Service Counter.

4. The Member unconditionally allows HOIANA, its affiliates, and business partners to disclose, collect and use his/her Personal Data provided by the Member or arising from the Member’s participation in Hoiana Rewards Membership Program to the extent permitted by the laws, including but not limited to, collecting, using, storing, processing, and/or disclosing such Personal Data for the purpose of compliance, security, administration, sales, marketing, providing benefits and services under the Membership, and introducing new products, services, promotions and events at Hoiana and its affiliates and partners at HOIANA’s discretion. The Member hereby irrevocably agrees that he/she shall not bring, commence, institute, maintain, prosecute any legal actions, proceedings, claims, demands against HOIANA and its affiliates and partners, at any time and for any reason whatsoever relating to the above-mentioned disclosure, using, collecting, storing, processing of the Personal Data. The Member acknowledges and accepts that HOIANA and its affiliates and partners shall not be liable for any losses, damages, actions, proceedings, claims, demands, liabilities and costs and expenses that the Members or any other individual/organization in relation to the Members may at any time incur or suffer in connection with or arising from or in connection with such activities.

5. Employees of HOIANA and their immediate family members may only enroll for the Vista Card tier and will be restricted to the Hoiana Lifestyle cards (Vista and Horizon) only, under the Hoiana Rewards Membership. It shall be the responsibility of HOIANA employees to inform their immediate family members on the above.

EARNING & REDEMPTION OF REWARDS POINTS OR MEMBERSHIP PRIVILEGE

6. Rewards Points (the “Points”) and Membership Privileges (the “Privileges”) shall be accrued and earned when the Member consumes services and/or purchase goods at HOIANA based on the Membership tiers and source of earning following the conditions made by HOIANA, as may be amended and supplemented from time to time, at the sole discretion of HOIANA, without prior notice to the Member. Points for accommodation will only be earned when the stay is booked under the Best Available Rate. Bookings made under promotional, discounted, or group rates are not eligible for point earning.

7. The Member is required to personally present his/her Card when earning and redeeming Points or enjoying Privileges under the Membership. Points are accepted for services and products with exclusive promotions at HOIANA but not for corporation and/or group bookings and Points cannot be redeemed in conjunction with other forms of promotions.

8. Points earning and redemption shall not apply to any billing involving alcoholic beverages with an ABV of 15% or higher or other products or services prohibited by applicable laws.

This includes all alcohol charges incurred across dining, entertainment, minibar, and in-room service. HOIANA reserves the right to void Points awarded in error for transactions involving alcoholic beverages.

9. Points and Privileges shall be non-negotiable and non-transferable whether by means of gift, prize for any individuals.

10. Points and/or Privileges under dispute resolution cannot be redeemed and/or enjoyed.

11. HOIANA reserves the right to transfer and/or deduct Points to settle any of Members’ outstanding accounts without prior notice. Members shall not be entitled to any compensation in such transfer and/or deduction.

12. Points awarded to Members shall be valid up to twenty-four (24) months from the date earned depending on the source of earning. Unutilized Points may be forfeited upon expiration without prior notice to the Member. No re-instatement requests will be entertained.

13. The Member is responsible for any and all fees, applicable taxes, dispute resolution fees (if any) from his/her redeeming Points and/or enjoying Privileges.

PERSONAL IDENTIFICATION NUMBER (“PIN”) AND PASSWORD

14. A confidential PIN or password will be given to each Member upon issuance of the Card. It enables the Member to access information relating to Member’s secured information including but not limited to Personal Data, Points balance, entitled Privileges, and transaction history. The Member shall be solely responsible for maintaining the confidentiality of such credentials.

15. Each Member shall keep his/her PIN and/or password confidential at all times and undertakes not to disclose the PIN and/or password to any other party under any circumstances whatsoever and shall not permit any other party to use his/her PIN and/or password. HOIANA shall not be liable for any damages and losses or any Personal Data leaked as a result of any disclosure or loss of PIN and/or password, including but not limited to any act of Members’ faults, negligence, or misconduct.

16. The Member shall be liable for all transactions made via his/her account using a valid PIN and/or password, regardless of whether such transactions were made with or without his/her knowledge or consent. Each Member acknowledges and agrees that HOIANA is under no obligation to verify the authenticity of any person who performs transactions through the use of a valid PIN and/or Password.

17. HOIANA will not be held liable for any loss, damage or expense incurred by any Member at any time and during their stay within HOIANA location.

GENERAL PROVISIONS, TERMS AND CONDITIONS

18. HOIANA reserves the right to adjust and correct the Member’s account status at its sole discretion due to system error, machine malfunction etc., without limitation and prior notice.

19. HOIANA reserves the right at its discretion to suspend or terminate the Member’s account without prior notice to the Member in one of the following circumstances:

• Such Member acts or behaves in an inappropriate manner as considered by HOIANA Management;

• Such Member is in violation of the Terms and Conditions here or any laws;

• Such Member lets any other person use his/her Membership Card.

20. In the event of termination of the Member’s account for any reason, all Points, Privileges, and other benefits accrued by the Member will be permanently forfeited. No refund, compensation, or reinstatement shall be provided under any circumstances.

21. Members consent to receive communications from HOIANA, including but not limited to direct mail, email, text messaging, telemarketing calls regarding HOIANA’s promotions, events, tournaments, updates to the Membership as well as all other notifications pertaining to the Membership and other notifications relevant to the Program.

22. Each Member shall be solely responsible for the safe keeping of his/her Card. In the event the Card is lost, stolen, or used by another person, he/she shall immediately notify HOIANA directly at the Hoiana Rewards Counter, or via HOIANA’s hotline, website, email, mobile application. Replacement charges may be applied when required.

23. HOIANA does not and will not request Members to provide PIN, passwords, and other information via email or SMS. Members should be circumspect and be cautious about providing personal and identifiable information requested by any individual or organization impersonating HOIANA with suspicious or inappropriate email addresses.

24. Members shall indemnify and hold HOIANA harmless against all liabilities, costs and expenses in relation to any claims or demands made against HOIANA by any third party, arising out of or in connection with fraud, misconduct, or negligence of Members.

25. HOIANA reserves the right to amend or change these Terms and Conditions at any time without prior notice to Members. Continued participation in the Program following any such changes shall constitute acceptance of the revised Terms and Conditions.

26. These Terms and Conditions have been intentionally executed in the English language. Any translation into another language shall be for reference purpose only and shall have no interpretive effect in case of the existence of any discrepancy.

27. Any notification, enquiries, request, or other communications in relation to the Membership may be given via HOIANA hotline, website, mobile application, mail, or email to the followings:

• Address: Hoi An South Development Ltd, Tay Son Tay Hamlet, Duy Nghia Commune, Da Nang City, Vietnam;

• Email Address: [email protected]

• Hotline: +84 (0) 235 858 8888.

28. In the event of dispute arising out of the Membership, the decision(s) of HOIANA shall be final, binding and conclusive.

29. These Terms and Conditions shall be governed and construed in accordance with the laws of Vietnam.

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