Privacy Policy

This Privacy Policy describes how the Hoi An South Development Ltd and its affiliates (collectively, “Hoiana”) collect, process and use your personal information in the process of using Hoiana’s websites, applications, products, and services (collectively, “Our Products”). This Privacy Policy is in accordance with Decree No. 13/2023/ND-CP dated 17 April 2023 on Personal Data Protection and the relevant legal regulations from time to time.

This Privacy Policy does not apply to any products, services, websites, or content that are provided by third parties or that use a separate privacy policy.

This italisized wording serves as our Notice to notify you on each time of our collection, storage, processing and use of your personal information.

By voluntarily providing personal information or registering for any form attached to the hoiana.com Website or otherwise issued by us from time to time, you agree to allow Hoiana, to the fullest extent permitted by applicable law, to collect, store, process, and use your personal information as set forth in this Privacy Policy.

Article 1. Personal Information We Collect

1.1. We collect your personal information during your interaction with Our Products. Below are the sources of information we collect:

1. Information you provide us: We collect any information you provide in connection with Our Products.
2. Automated Information: We automatically collect certain types of information when you interact with Our Products. We use cameras and other similar technologies (collectively, “cameras”) to identify people and vehicles entering our properties and areas under our control.
3. Information from other sources: We may collect information about you from other sources, including service providers, partners, and publicly available sources.

1.2. Collection Purpose and Use Scope of Personal Information

We use your personal information to operate, deliver and improve Our Products. Our collection purpose and use scope of personal information include:

1. Providing Our Products: We use your personal information to provide and deliver Our Products and process transactions related to Our Products, including but not limited to registration, purchases, participation in advertising programs, offers, and payments.
2. Measure, support, and improve Our Products: We use your personal information to measure usage, analyze performance, fix bugs, provide support, and improve and develop Our products.
3. Make recommendations and personalize your experience: We use your personal information to recommend Our Products that may be of interest to you, identify your preferences and personalize your experience with Our Products.
4. Compliance with legal obligations: In certain cases, we have a legal obligation to collect, use or store your personal information.
5. Communication with you: We use your personal information to communicate with you regarding matters related to Our Products through various channels (e.g. email, chat, SMS, voice calls) and to answer your request.
6. Marketing: We use your personal information to market and promote Our Products as required by law. We may display advertisements for Our Products based on your interests.
7. Prevention of fraud and abuse, credit risks: We use your personal information to prevent and detect fraud and abuse to protect the security of you, us, and others. We may also use scoring methods to assess and manage credit risks.
8. Some specific purposes require your consent: We may ask for your consent to use your personal information for a specific purpose, other than the purposes stated in this Policy, when we contact you.

Article 2. Collection and Use of Cookies

We use cookies, pixels and other similar technologies (collectively, “cookies”) to identify your browser or device, learn more about your preferences, provide you with essential features and services, and for other additional purposes, including:

1. Identify the guest when logging in and/or use our services. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
2. Pay attention to the options you have approved. This allows us to respect your likes and dislikes, such as the language and configuration you choose.
3. Conduct research and analysis to improve Our Products.
4. Prevent frauds.
5. Improve security.
6. Provide content, including advertising, relevant to your interests on our websites and third-party websites.
7. Measure and analyze the quality of Our Products.

Cookies allow you to take advantage of some of our essential features. For example, if you block or refuse our cookies, you may not be able to use certain products or services that require you to log in, or you may have to manually adjust certain preferences. select or set the language each time you revisit our websites.

Approved third parties may also place cookies when you interact with Our Products. These third parties typically include search engines, measurement and analysis service providers, social networks, and advertising agencies. Third parties use cookies in the delivery of content, including advertising relevant to your interests, to measure the effectiveness of their advertising and to perform certain services on our behalf.

You can manage browser cookies by setting your browser. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to notify you when you receive a new cookie, how to disable cookies, and when cookies expire. If you disable all cookies on your browser, neither we nor the third party will be able to transfer cookies to your browser. However, if you do this, you may have to manually adjust some preferences each time you revisit the website, and some features and services may not work.

Article 3. How to Share Personal Information

Information about Guests is an important part of our operations, and we do not sell our Guests’ personal information to any other third parties. We only share personal information as outlined below.

1. Third-Party Transactions: We provide you with services, software, and content provided by third parties for use with or through Our Products. You can know when a third party is involved in your transactions and when we will share information related to those transactions with that third party.
2. Third-party service providers: We use and/or cooperate with other companies and individuals to perform certain tasks and programs such as incentive programs, cross-selling… for you. Examples include: sending communications, processing payments, analyzing data, providing marketing and sales support (including advertising and event management), Customer relationship management, and training. The third parties providing this service have access to personal information necessary to perform their functions but may not use it for other purposes. In addition, they must comply with this Privacy Policy and related privacy laws.
3. Restructuring, Transfer of Business: In the course of business development, we may sell or buy businesses or restructure other businesses or services in accordance with the law. In such transactions, personal information, databases, and the right to use information are generally one of the transferred business assets, but the transferee shall still subject to the provisions of this Privacy Policy (or when approved by the Guest). In addition, in the event that Hoiana or the majority of Hoiana’s assets are purchased by another company, your information will become one of the transferred assets.
4. Protecting us and others: We disclose accounts’ and other personal information when we believe it is appropriate to comply with the law, to enforce or apply other terms and agreements of ours, or to protect the rights, property, or security of Hoiana, our Guests, or any other person. The foregoing may include exchanging information with other companies and organizations to prevent and detect fraud and reduce asset and credit risks.
5. By accepting this Policy, you agree for us to share your information to third parties following the terms and conditions of this Policy.

Article 4. Location of Personal Information

Hoiana has a head office in Vietnam. Depending on the extent of your interactions with Our Products, your personal information may be stored in or accessed not only within Vietnam but also from many countries. When we transfer your personal information to other countries, we will ensure that it is transferred in accordance with this Privacy Policy and is permitted under applicable privacy laws. By accepting this Policy, you agree for us to transfer your information to other countries following the terms and conditions of this Policy.

Article 5. How to Protect Personal Information

At Hoiana, security is our highest priority. Our systems are designed with the safety and privacy of your information in mind.

1. We have appropriate technical and security measures in place to prevent unauthorized access and use of personal information. We also regularly coordinate with security experts to update the latest information on network security to ensure the safety of personal information. When collecting data, we keep and secure personal information at the server system, and this personal information is secured by firewalls, access control measures, and data encryption.
2. We do not store your payment card information (full name, card number, CVV number) issued by financial institutions. Your online payment transaction (if any) is made on the relevant bank’s system and is not stored by Hoiana.

Article 6. Internet and Third Party Advertising

Our Products may include third-party advertising and links to other websites and applications. Third-party advertising partners may collect information about you when you interact with their content, advertising, or services.

Article 7. Access and Selection

You may view, update, and delete certain information about your account and your interactions with Our Products. If you are unable to manually access or update your information, you can always contact us for assistance.

You have many choices regarding the collection and use of your personal information. Many of Our Products include functionality that allows you to make choices about how your information is being used. You may choose not to provide certain information, but then you may not be able to use some of Our Products.

1. Communication: If you do not wish to receive promotional content from us, please unsubscribe or adjust your communication preferences through the Customer Care Center (or other means as specified in the related contract with you).
2. Advertising: If you do not wish to see interest-based advertising, please adjust according to the instructions of the relevant advertising pages (or other means as specified in the Contract relevant to you).
3. Browsers and devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to notify you when you receive a new cookie or how to disable cookies completely.

Article 8. Personal Information of Minors

If you are under 18 years of age, you must obtain the consent of a parent or guardian before entering into a contract and accepting this Privacy Policy.

Article 9. Term of Storage of Personal Information

We store your personal information to ensure your continued ability to use Our Products, and store it for as long as necessary to achieve the objectives set forth in this Privacy Policy, either as required by law (including for tax and accounting purposes), or to perform other works as notified to you in advance. The length of time we retain specific personal information varies depending on the purpose of use, and we will delete your personal information in accordance with applicable laws.

Article 10. Contact Information, Notices and Amendments

If you have any privacy questions at Hoiana or would like to contact our information controller, please contact us and we will try to answer your questions. You may also contact us at the address below:

Hoi An South Development Ltd

• Address: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
• Email: [email protected]
• Phone: +84 (0) 235 858 6999

Our business is constantly changing and this Privacy Policy may also be amended. You are advised to visit and check our website regularly for the most recent changes. Unless otherwise stated, our current Privacy Policy applies to all personal information we hold about you and your account. Amending this Policy in no event will reduce the level of protection of personal information collected in the past without notifying the Guests concerned and giving you the right to choose.

Article 11. Example of Information We Collect

Information you provide us

11.1. You primarily provide us with information when you:

1. search for, register for, or purchase Our Products;
2. create or manage your account on the system, platform, and application of Our Products;
3. configure your settings for, provide data access to, or interact with Our Products;
4. register for or attend a Hoiana event;
5. purchase or use content, products, or services from third-party providers through Hoiana’s websites or apps (or other similar locations operated or provided by us);
6. provide your content, products, or services on or through Our Products or Hoiana’s websites or apps (or other similar locations operated or provided by us);
7. contact us through all official means such as Customer care switchboard, phone call, email;
8. complete questionnaires or other information forms;
9. post content on Hoiana websites or apps or similar locations.

11.2. Depending on your use of Our Products, you may provide us with information such as:

1. name, email address, physical address, telephone number, and other similar contact information;
2. payment information, including credit card and bank account information;
3. information about your location;
4. information about your organization and your contacts, such as colleagues or people in your organization;
5. usernames, aliases, roles, and other security and authentication information;
6. content feedback, testimonials, questions, exchanges with us;
7. your image (still, video, and in some cases 3-D), your voice, and other personally identifiable features when you attend a Hoiana event or use certain Our Products;
8. identity-related information, including government-issued identification information, nationality;
9. financial and corporate information; and
10. VAT number, PIT number, and other tax identifiers.

Automated Information

11.3. We primarily collect information automatically when you:

1. Present at Hoiana businesses;
2. access, interact with, or use Our Products (including when you use a computer or other device to interact with Our Products);
3. download content from us;
4. open an email or click a link in an email from us; and
5. interact or communicate with us.

11.4. Examples of information we collect automatically:

1. network and connection information, such as the Internet protocol (IP) address used to connect your computer (or other devices) to the Internet and information about your Internet service provider;
2. information about computers and devices, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone settings;
3. location of your device or computer;
4. authentication and security information;
5. content interaction information, such as downloaded content, streams, and playback details, including duration and number of streams, and concurrent downloads;
6. Our Product metrics, such as product usage, technical failures, reports, your settings, backup information, API calls, and other logs;
7. the content you have viewed or searched for, website and application response times, and page interaction information (such as scrolls, and clicks);
8. the email address and phone number used to contact us; and
9. identifiers and information contained in cookies.

Information from other sources

Examples of information we obtain from other sources:

1. marketing, sales generation, and employment information, including name, email address, physical address, phone number, and other similar contact information;
2. registration, purchase, support, or other information about your interactions with our products or services or with third-party products in connection with Our Products;
3. search results and links, including listings of paid products and services (such as Sponsored Links).

Article 12. Your Rights and Obligations

In accordance with Decree No. 13/2023/ND-CP dated 17 April 2023 on Personal Data Protection and the relevant legal regulations from time to time.

Article 13. Consequences and Unexpected Damages That Are Likely to Occur

Due to the Internet and electronic information networks, information technology environment is not a safe environment, our processing of your personal information may be subject to potential risks and we cannot guarantee that your personal information is always absolutely confidential at all times. However, we commit to, with all necessary and reasonable efforts, process your personal information safely, securely and ensure your rights in accordance with the law.