Reservations Policies

b. Seats booked at a particular F&B Facility shall be held for a maximum of no more than 30 minutes from the arrival time booked by the Guest. Hoiana will not be responsible for guests arriving late for any reason.

3.3. Golf Services

a. Guests are required to make reservations by phone/fax/email/letter showing the following:

• • The number of guests playing and their names
  • Requested tee time
  • Other requests if any, such as meals, equipment rental, etc.

b Booking chanels:

• • Tel: + 84 (0) 235 858 7888
  • Email: [email protected]

c. The golf course will send guests a Reservation Voucher for the requested tee time.

d. Guests pay directly at the golf course when check-in.

Article 4. Booking Policies

4.1. All Service Requests, 

Guests/ Partners’ Booking List must be sent to Hoiana in the form of emails or physical documents prior to the check-in time. 

4.2. In case of online booking, by clicking “Confirm”, the Guest agrees to the terms and conditions before completing the booking. 

4.3. In the case when the Agent books rooms /apartments for 1 group or many different groups of Guests, the Partner must ensure that: 

a. The Price Package is set for 02 adults in 01 hotel room/bedroom suite if not otherwise mentioned in the Appendix about room rates. 

b. The Partner needs to inform all Guests that: 

(i) Guests shall share a room with other guests booking through the Partner; 

(ii) Guests shall take care of their personal properties when sharing a room with other guests. Partners shall bear all related responsibilities if complaints or disputes arise. 

c. Hoiana shall not be responsible for resolving conflicts/disputes between Guests sharing rooms/apartments. 

4.4. Reservation information: see details in Appendix 1 

4.5. Regulations on accommodation: 

a. The maximum number of Guests per Hotel room (except for special cases) is applied as follows: 

(i) Maximum 02 people in 1 bedroom, including children 

(ii) Only 01 extra bed is allowed per room, depending on the policies applicable at each Hotel & Suites. 

b. Special circumstances: in special cases (including, but not limited to: force majeure events, upgrading and repairing of the Property, etc.), Hoiana reserves the right to relocate the Guests to another type of room/ Property with the same standard as the room type/ Property which Guests/Partners have booked and confirmed by Hoiana. 

4.6. Information provided to Hotel before arrival date 

For the Guests to receive the best quality of service from the Property and to ensure the Guests’ security, the Guests/Partners should provide the Property’s reservation department: 

a. List of all Guests (full name, date of birth, gender, identity card/citizen identity card, passport number, nationality, copy of temporary residence card, and other required information requested by the respective Property from time to time): 

(i) Single guests: The information must be sent to the Property’s reservation department through the confirmation of the booking request, but no later than the no-charge cancellation deadline. 

(ii) Group guests: Details according to the group guest contract.

 b. If the Guests/ Partners fail to provide the reservation list on time, Hoiana reserves the right to cancel the booking request from the system, refuse to apply the discounted price listed on the Voucher, and refuse to confirm the requested Service Request from time to time or according to the agreement, contract signed between the Guests/ Partners and Hoiana. In such cases, Hoiana shall apply the Public Price at the Property on the day of check-in if the room is available, and the Partner will be solely responsible for dealing with the Guests’ complaints arising from such late delivery of information. 

c. Other special requests, such as high floor rooms, and adjoining rooms,… shall be provided subject to the Property’s availability at the time of check-in. 

d. In case there are additional Guests (including children) without prior confirmation, the Guests/ Partners shall be charged a corresponding surcharge according to the Property’s Public Price table at the time of check-in. In the event that the booking is made through a Partner, the Partner shall pay the surcharge directly or Hoiana has the right to deduct the surcharge from any payment made by the Partner to Hoiana. 

4.7. Check-in procedures 

a. Guests are required to present ID or passport and/or Birth Certificate for children and take photos at check-in for registration purposes, the Property will keep a copy of these documents. In the event that the Guests are unable to present the child’s birth certificate or related documents, the Guests/Partners have by default agreed to use the child’s height to determine his or her age, specifically as follows: